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FAQ

What material is your jewellery made from?
Each piece of Pine Jewellery is made of different material to match your needs.


How long does delivery take?

Free shipping takes 16-35 days and express shipping takes 5-15 days. This does not include our 1-3 day handling time and COVID-19 does see some delays. For more information, see our Shipping page.

 

I put in the wrong shipping address, what do I do now?

It is very important to add your correct shipping address when you place your order. If you enter the wrong shipping address contact us immediately at info@pinejewellery.com

We have a small window to make a request for the package to be rerouted after you have made your purchase; however, we cannot guarantee the change will be doable. We are unable to redirect orders once they have been dispatched.

 

Where can I find my order confirmation?

Once you’ve completed your purchase, you will receive an Order Confirmation email. Please check your junk mail or spam folders if you can’t find it. Otherwise, contact us and we will be able to assist you.

 

What payment methods do you accept?

We accept AMEX, Apple pay, Google pay, Visa, Visa Debit, Mastercard, Paypal, Afterpay and Direct Debit.

 

How do you make sure my payment is secure?

We take online security very seriously. We never store any financial information on our servers. We work with trusted and reputable third party hosting agents and payment providers to ensure the security of your personal data.

 

Who covers duties and taxes?

Please note that you will be responsible for all duties and taxes incurred in the country of destination.

 

Do you offer international shipping?

Yes, we do ship worldwide! We ship to over 200 countries.

  

Can I change my order?

Unfortunately, we are unable to cancel or amend orders once they have been placed. You can return your order once you have received it.

 

How do I take care of my jewellery?

Do not wear your jewellery in water and avoid contact with sweat and perfume.

 

What ring size am I?

There is a size chart under each ring in the 'Details' section of the product page.