Shipping

FREE SHIPPING
We are pleased to bring all our customers free shipping which takes 10-18 days, not including our 1-3 day processing time*. 

Please note that custom items take longer as they must firstly be made.

*All shipping times exclude clearance/customs delays

 

COVID-19
COVID-19 may impact shipping times. Unfortunately this means that wait times for shipping could be longer than usual. 

 

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

 

LOST/MISSING PACKAGES

Pine Jewellery is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping addresses are correct before processing your order. 

 

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you which may receive custom fees when they arrive in your country.

 

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. You can track your order at our  "Track Your Order" page.

 

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages.

If you have any other questions, please contact us through our 'Contact' page and we will do our best to help you out.